Reservations of all holiday accommodation whether made by telephone, email, in person, in writing or from the internet are accepted by Oasis barn, hereinafter referred to as OASIS, on the following conditions. OASIS is a family owned business, address at Rockford House (next to Oasis Barn), All Saints South Elmham, Suffolk, IP19 0PB.
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and OASIS subject to these Conditions of Hire and governed by English Law. The Contract of Hire is not effective until OASIS dispatch to the Hirer confirmation of the booking (via email or mail). The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers less than 18 years of age.
2. INITIAL PAYMENT
Bookings will be confirmed upon receipt by OASIS of the required deposit payment of 30% of the total holiday cost, comprising barn rental and any additional charges – e.g. refundable damage deposit. If the booking is made within eight weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. All payments can be made by Bank transfer.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment 8 weeks before the holiday commencement date. On receipt of the Balance Payment, advice on key collection arrangements and directions to the property will be sent to the Hirer. OASIS reserves the right to cancel a holiday where full payment has not been received less than 28 days before the holiday commencement date. The deposit paid on the booking is non-returnable.
4. METHOD OF PAYMENT
Payments should be made by bank transfer, OASIS will provide account details at time of booking.
5. VALUE ADDED TAX
OASIS is not VAT registered.
6. CONFIRMATION OF BOOKING
Once OASIS has issued a Confirmation of Booking; the Hirer is responsible for the total published price of the property and extras as shown on the confirmation. OASIS reserve the right to adjust prices quoted in the brochure, on our website or on details to properties, due to errors or omissions.
7. BOOKING CANCELLATION
OASIS do not offer Cancellation/Curtailment Protection Scheme and visitors are advised to make their own alternative arrangements to ensure cover. If you are forced to cancel your holiday you must inform OASIS immediately. In all cases of cancellation the deposit is forfeited.
Upon cancellation you will remain liable for full payment unless we are able to re-let all or part of the period booked OR we are notified at least 28 days prior to your arrival, in which case OASIS will consider a refund.
8. BOOKING FEE
OASIS does not charge a booking fee.
The use of accommodation and amenities is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings. However, OASIS do not seek to exclude or limit legal liability for the negligence of their staff or agents.
10. PARTY NUMBERS
In no circumstances may more than the maximum number of persons as stated in the barn brochure or website occupy a property. OASIS reserve the right to refuse admittance if this condition is not observed. Only those listed on the booking may occupy any part of the premises or gardens, unless previously agreed with OASIS. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. OASIS do not accept Hen or Stag parties (unless agreed with OASIS) and reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.
11. YOUR RESPONSIBILITIES
For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. Pets must not be left unattended, if they are your damage deposit will be forfeited. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. The property details aim to give accurate descriptions of the properties. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property and all equipment and utensils must be left clean and tidy at the end of the hire period (see point 12 for potential costs) . The property must be vacated by 10.00 am on the day of departure.
12. DAMAGE AND CLEANLINESS
OASIS requests payment of a security deposit. Any security deposits charged by OASIS will be reimbursed promptly after the holiday (less any penalties which may be incurred).
All damages and breakages are the legal responsibility of you, the Hirer, and should be notified to the Owner before the end of your holiday. The cost of damage or breakages shall be payable on demand. Normally, minor damage or breakages will not be charged but in circumstances where extra cleaning is required or there has been breakage or damage beyond what is reasonably to be expected, OASIS reserve the right to charge you for any additional costs incurred as a consequence and may refuse further bookings.
Should you find on arrival any damaged or non-working items, they must be reported to the Owner immediately, so that matters can be rectified. OASIS has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
OASIS reserves the right to repossess the Holiday Home at any time, where you or any member of your party has caused damage. OASIS shall not be liable to make a refund of any remaining portion of the hire terms paid.
13. COMPLAINT PROCEDURE
If you are dissatisfied with the service you receive, the Owner must be notified immediately, so that investigation can be carried out and any necessary action taken. In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied the Owners the opportunity to try to put matters right during the Hirer´s stay.
OASIS takes every care to ensure the accuracy of the property descriptions. All information in our brochure and on our website is given in good faith and is believed to be correct at the time of going to press, but OASIS cannot be held responsible for changes beyond their control, which may become known after publication of this literature. The description of a barn shows what amenities that property has but generally does not state what is not in the property. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. Further, OASIS cannot accept liability for happenings outside their reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions.
15. ACT OF GOD
Natural disasters, unsatisfactory weather or other such 'acts of god' will not result in refunds.
In the event of any dispute between parties it shall be governed by the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located unless otherwise agreed between the parties. However, it is hereby agreed and declared that all reasonable endeavours will be used to resolve the dispute arising between you and OASIS without immediate recourse to litigation. If not mutually resolved, it is further agreed that all reasonable endeavours will be used to resolve the dispute by a formally recognised alternative dispute resolution process i.e. mediation, arbitration or expert determination. In default of such agreement, the process and appointment of the independent professional will be determined by the President for the time being of the Law Society or the Chartered Institute of Arbitrators. In either case, all parties will contribute equally to the expense of such process, and, in default these expenses shall be capable of being recovered in any subsequent litigation.
The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of OASIS, then OASIS may be forced to cancel the booking. The Hirer will be advised as early as possible and be entitled to a full refund of all monies due. The Hirer will not as a result have any further claims against OASIS or the Owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.
These Booking Conditions supersede all previous issues.